ONEE - Siège Principal de Settat | X9WJ+WRC, Settat, Morocco

I terminated my electricity subscription contract at the beginning of October 2024, and a full year has passed without me receiving my 200 dirham security deposit back. Every time I go to the office, I'm told that the files are still being "processed" by the new regional administration in Casablanca, which took over the sector a year ago. I wonder why the company is delaying returning the deposits for so long, and I can find no logical justification other than indifference and disregard for citizens' rights. I'm not alone in this waiting; everyone who terminated their subscription contract since October 2024 is in the same boat. There are hundreds, maybe thousands of us… but it's like talking to a brick wall. Today (December 5, 2025), I went to the National Electricity Office in Settat to get my deposit back, and the answer was that the administration has been undecided for over two months about the payment method: should the deposit be paid by check or cash?

GOO GLE

To the esteemed Director of the Electricity Company, Greetings, Subject: Complaint Regarding Frequent Power Outages We would like to inform you that power outages have recently become frequent in our area. The cause is often electricity theft by some individuals, resulting in damage to the electrical grid that lasts for extended periods. These outages significantly impact our daily lives and cause us considerable inconvenience. We, the residents of this area, suffer from this problem continuously. The power outages affect the performance of electrical appliances, damaging some of them, in addition to negatively impacting our daily activities and work. We urge you to take the necessary measures to resolve this issue by strengthening oversight of the affected areas, ensuring the safety of the electrical grid, and taking legal action against those who steal electricity and cause these recurring outages. We also request that you work to improve and develop the electrical grid infrastructure in our area to prevent the recurrence of these outages and provide a stable and reliable electricity service for all of us. Thank you for your cooperation and attention. Please accept our highest regards. Address: Al-Zuwair Roundabout Date: June 19, 2024

Amine Elmaataoi

Poorly organized. Terrible service. I gave it one star because it deserves more. The management needs to make a bigger effort....

Abdelghani BOUDAOUD

The problem is that we lost light for a whole day and when we called, no one answered.

Hicham Ayoub

They're real thieves, their worker speaks very badly, Sidi Rahal. You have to give them money to come, it will never change anything.

casawii Mohammed

Very nervous agents, population more than their mental capacity, it is necessary to change mortality to manage their clients.

Tarik Fahmi