Agence de la RADEEC | F3G3+VMP, Unnamed Road, Sidi Rahal, Morocco

Water shortages, especially during the summer, cause suffering for residents, particularly those living abroad who come for a month-long vacation and find no water in their homes.

babdar asmae

This message is for the Director General of Radeec. Regarding the water cuts in the Sidi Rahal area. We are sending you this complaint to request coordinated action and clear communication regarding the management of this problem, namely: - the lack of clear and fluid communication with the public about the situation and the management of the water cuts. - considering the ongoing and exceptional situation during the summer regarding water flow and the increase in users in this area, you continue to install new meters knowing that Radeec's resources to ensure adequate service are very limited. You must review your resource management policy in light of the new real estate projects in this seaside area of Sidi Rahal, the number of existing subscribers, and the influx of new customers. We are disappointed by your silence, which leaves the public and your customers very dissatisfied. Your call center provides no concrete answers, and we receive no follow-up or action. Ahmed

Ahmed Baguia

I live outside and the electricity is off anyway, how come I'm getting 164 dh? Who installed this electricity? Is it crazy?

Ibtissam Ibtissam

If I could have given it -5 stars, I would have without hesitation. It's a complete rip-off. We pay exorbitant bills, sometimes up to 350 euros, it's like I'm in a luxury bathroom. When you contact the agencies, you don't get any convincing answers. It's a disgrace.

salimo marzou

...Substandard services...We have a problem with the main meter, number 463479, as it charges exorbitant amounts, sometimes reaching 130 dirhams per month, while other buildings have their residents pay only 10 dirhams for the main meter...We protested. We filed complaints on the matter. The most recent complaint was submitted last year by the representative of the Diar Al Shati'a Residence Owners Association...They promised to investigate and get back to us, but I haven't received any response yet. There's overcrowding, noise, and a lot of wasted time at the agency just to pay...Everyone is fed up with this company's services in Sidi Rahal...You can conduct a survey to find out the truth...The worst branch of Radic...Distribution, collection, complaints, etc. If it were possible to change water providers, people wouldn't hesitate to suspend their subscriptions with this company...And if you want proof, I'm ready to collect signatures...

Msaih Abderrahim

It has become unbearable, we are experiencing power cuts which affect our daily lives (2 days without a single drop of water)

FATIMA ZAHRA BOUTAIB